Support
Support
Why do seams need review?
Text, fixed navigation bars, repeated patterns, or changing content can make automatic matching ambiguous. Open the enlarged seam preview to adjust overlap while watching the result update live, separate both images completely, or insert a transparent gap that preserves all content.
Are my screenshots uploaded?
No, not by default. Importing, capture, stitching, layout, redaction, and export happen on your device. See the Privacy Policy for details.
What are the free version limits?
The free version includes 1 complete watermark-free export. Cancelling, a failed save, or an unfinished export should not use the free allowance. The price and entitlement shown by the App Store at purchase time apply.
How do I restore a purchase?
Choose Restore Purchases on the unlock screen and complete Apple's verification using the Apple Account used for the original purchase. If the purchase does not return, check your network connection and App Store sign-in, then try again.
What if export fails?
Confirm that your device has enough free storage, then try importing fewer images or lowering JPG quality. ScrollFold does not delete your source screenshots, so you can reopen the app and try again.
Contact support
Email your device model, system version, ScrollFold version, output format, reproduction steps, and a screenshot of the problem to support@guizhi.cc. Redact private chats, orders, or addresses first. Never send an Apple Account password, verification code, or payment card information.